DMA to Host National Conference on Operations & Fulfillment (NCOF), April 19-21 in Orlando, FL

March 1, 2010 — Direct Marketing Association (DMA) will host the National Conference on Operations & Fulfillment (NCOF) 2010 sponsored by the United States Postal Service (USPS). NCOF is the The Operation and Fulfillment Conference for Catalog, Online, and Multichannel Retailers. The conference will take place Monday, April 19 through Wednesday, April 21, 2010 at The Walt Disney World Swan and Dolphin Resort in Lake Buena Vista, Florida.

Today’s operation and fulfillment leaders are challenged with shorter lead times, consolidated staffing, and increasing customer expectations. NCOF 2010 offers actionable solutions to increase efficiency and streamline operations at minimum cost, as well as how to master the latest tools and references to recruit, hire, and retain employees for a successful operation labor force.

Engaging Keynote Presentations include:

Tuesday, April 20, 8 a.m.

Shep Hyken

Chief Amazement Officer

Shepard Presentations

Tuesday, April 20, 12:40 p.m.

Charlie Kantz

Vice President, Logistics/Warehousing

Bakers Footwear Group

Wednesday, April 21, 8 a.m.

Jason Young

President

LeadSmart, Inc.

NCOF will include five Educational and Innovative Conference Tracks:

Distribution Management
Customer Experience
Material Handling
People Management
Executive Level

For more information on NCOF, and to register, please visit www.ncof.com.

About Direct Marketing Association (DMA)

The Direct Marketing Association (www.the-dma.org) is the leading global trade association of businesses and nonprofit organizations using and supporting multichannel direct marketing tools and techniques. DMA advocates standards for responsible marketing, promotes relevance as the key to reaching consumers with desirable offers, and provides cutting-edge research, education, and networking opportunities to improve results throughout the end-to-end direct marketing process. Founded in 1917, DMA today represents more than 3,100 companies from dozens of vertical industries in the US and 48 other nations, including nearly half of the Fortune 100 companies, as well as nonprofit organizations.

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