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12th Annual National Conference On Operations & Fulfillment (NCOF)
The 12th Annual National Conference on Operations & Fulfillment (NCOF), presented by The Direct Marketing Association (The DMA) and Primedia's Operations & Fulfillment magazine. This annual conference is exclusively for direct-to-customer operations & fulfillment management. For: catalog, retail, direct response, manufacturers selling direct, and E-commerce.
April 29 - May 1, 2002
Pre-conference workshops April 28, 2002
Gaylord Opryland Resort & Convention Center, Nashville, TN
More than 100 conference sessions will focus on topics such as: boosting productivity, cutting operations costs, improving quality, increasing efficiency, labor management, and customer service and satisfaction.
Full day pre-conference workshopsinclude:
The Essentials Of Operations And Fulfillment Management
Positioning The Contact Center For Success
Practical Strategies For Improving Warehouse Operations
Managing For Best Performance
Effective Systems Strategies And Management
Joe Calloway, Partner, The Calloway Group
"Taking it to the Next Level: Building a Customer-Focused Team"
(Monday, April 29, 8:30 AM)
Ed Barlow, President, Creating the Future, Inc.
"The Art of Looking Backward from Tomorrow"
(Monday, April 29, 12:15 PM)
Lorna Riley, President, American Training Association
"Quest for Your Best: Conquering the Ten Tyrannies of Our Time"
(Tuesday, April 30, 12:00 PM)
A comprehensive exhibit hall will showcase industry-specific vendors offering solutions to save time, money, and resources with products, services and technologies focused exclusively on direct-to-customer operations and fulfillment
Registration for the conference is $1,045 before March 29 and $1,095 thereafter; and $295 for the pre-conference workshop with a conference registration and $495 for the pre-conference only. Conference information can be obtained online at www.ncof.com. Attendees can register by phone at 800.652.2780.
Members of the press may receive a complimentary registration by contacting Lauren Temmler at email@example.com, or by phone at 212.790.1589. Please visit www.the-dma.org/events for the guidelines for both on-site and advance press registrations.
About The DMA
The DMA is the leading and largest trade association for businesses interested in interactive and database marketing, with almost 5,000 member companies from the United States and 53 other nations. Founded in 1917, its members include direct marketers from every business segment as well as the nonprofit and electronic marketing sectors. Included are catalogers, Internet retailers and service providers, financial services providers, book and magazine publishers, book and music clubs, retail stores, industrial manufacturers and a host of other vertical segments, including the service industries that support them. According to a DMA-commissioned study, direct and interactive marketing sales in the United States exceeded $1.7 trillion in 2000, including $110 billion in catalog sales and $24 billion in sales generated by the Internet. The DMA's Web Site iswww.the-dma.org.
About Operations and Fulfillment
Operations & Fulfillment offers tools and techniques that enable retail, direct-to-customer, and manufacturing operations executives to do their jobs better. It provides vital how-to information about the entire order fulfillment process that these managers urgently need and can't find anywhere else. Operations & Fulfillment's 100% BPA qualified subscribers are executives and managers in all areas of operations management.