| Results of the DMA April 2002 Survey of Teleservices Agency Members on the "Face" of Teleservices |
| Universe consists of production staff only (agents and telemarketing reps) |
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| µ = 205 Respondents = 25 |
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| Survey Results that pertain to all Respondents Median % |
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Survey Results that pertain to Just Female Respondents Median % |
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| The Percent of the Total Population of Respondents That Are Males |
40% |
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The Percent of the Total Population of Respondents That Are Females |
61% |
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| Percent of the Respondents That Are Supervisors and Managers |
14% |
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Percent of the Respondents Who Are Female Supervisors and Managers |
51% |
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| Percent of the Respondents That Are Full-time Employees |
25% |
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Percent of the Female Respondents Who Are Working Mothers |
62% |
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| Percent of the Respondents That Are Fulltime Students Working Full or Part Time |
26% |
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Percent of the Female Respondents Who Are Single Working Mothers |
26% |
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| Percent of the Respondents That Are Fully or Partially Handicapped |
4% |
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Percent of the Female Respondents Who Are Non-White |
67% |
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| Percent of the Respondents Who Are College Graduates |
5% |
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Percent of the Non-White Female Respondents Who Are Black |
46% |
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| Percent of the Respondents Who Are Part of a Welfare to Work Program or had recently been on Welfare |
30% |
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Percent of the Non-White Female Respondents Who Are Hispanic |
20% |
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| Percent of the Respondents Whose Highest Level of Education Was High School Graduation |
70% |
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Percent of the Non-White Female Respondents Who Are Asian |
1% |
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| Percent of the Male Respondents Who Are Non-White |
63% |
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Percent of the Non-White Female Respondents Who Are Other Minorities |
1% |
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| Percent of the Male Respondents Who Are Black |
35% |
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| Percent of the Male Respondents Who Are Hispanic |
27% |
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| Percent of the Male Respondents Who Are Asian |
2% |
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| Percent of the Male Respondents Who Are Other Minorities |
1% |
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| Percent of all the Respondents Who Are Non-White |
64% |
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