DMA ANNOUNCES 2003 TELESERVICES CONFERENCE GEARED TO ASSIST INDUSTRY IN MANAGING CHANGE New Do Not Call Legislation and Other Regulations Impact Even Industries Who Don't Think of Themselves as Being in Telemarketing
NEW YORK, May 7, 2003 – The Direct Marketing Association’s Annual Teleservices Conference: Finding Opportunity Amidst Increasing Challenges will be held at the Doral Resort and Spa in Miami, June 18-20.
This year is proving to be a pivotal year for all businesses involved in telephone marketing – from selling, to customer service; from inbound to outbound. New government regulations have been approved and are being implemented. Such changes will affect telephone-dependent business substantially. More laws are pending.
"Whether you're a user of telemarketing services or one of the four million people in the United States employed by the industry, this conference is essential to develop strategies for an uncertain future," said H. Robert Wientzen, president & CEO, The DMA.
"Don't pass up this once-a-year opportunity to meet with industry experts and get up to date on business practices that will keep you in line with new legal restrictions while increasing your profits," said Wientzen. "Together, we will move beyond legislative and economic setbacks and emerge as a stronger, more effective direct marketing segment."
Whether you are involved in banking, insurance, publishing, sales, marketing or a host of other businesses that use the telephone to market, fundraise sell or service, you need to come to this indispensable conference, talk with your peers, understand new compliance rules and regulations, and assess the impact of the new laws on your business plans.
Those attending will meet with industry experts and get up-to-date on business practices that will keep you in line with new legal restrictions while increasing your profits
Sessions will include:
- A comprehensive look at legislation from the DMA’s perspective
- Teleservices trends in 2003 and beyond
- Telephone data delivery systems that have come of age
(more)
Additional topics include:
- Effective Inbound Strategies
- Mergers and Acquisitions in the Teleservices Business
- Profitability Issues
- Offshore Outsourcing
- Disaster Recovery in an Uncertain World
- Attracting and Retaining Customers
- B to B Lead Qualification
- Telefundraising
- Remote Agent trends
- FTC Caller ID Rule and its Impact on Agencies
- Voice Recognition Technologies
- General Compliance with new FTC Rules
- Comprehensive Legislative Outlook
- Teleservices Trends for 2003 and Beyond
- Telephone Data Delivery Systems Coming of Age
To register
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Online: |
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Fax: |
202.955.0056 |
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Mail: |
DMA Teleservices Conference Registration |
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EDITOR'S NOTE:
A limited number of complimentary registrations will be available to qualified members of the press. Please visit http://www.the-dma.org/dmatelephone/press.shtml for more information.