Austin was the driving force behind the original design and development of FreshAddress’s patented Email Change of Address (ECOA) technology. He is an active member of the DMA’s Committee for Environmental & Social Responsibility, Chairperson of the List Growth & Engagement Committee for the Email Experience Council, a frequent contributor to industry publications, and a highly-regarded presenter at events and conferences. The Direct Marketing Educational Foundation recently named Austin a “Rising Star,” an award bestowed on four individuals under 40 across the country who have demonstrated strong leadership skills, a track record of outstanding results, and a solid reputation for "giving back" through direct marketing education.