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“Proven Multichannel Strategies for International Growth”

PROGRAM AT-A-GLANCE

8:30 A.M. – 9:00 A.M. Registration & Continental Breakfast
9:00 A.M. – 10:15 A.M. Session – “Can’t Read, Won’t Buy: Why Language Matters for Global Websites”
(Room West I, II, III)
10:15 A.M. – 10:45 A.M. Break
10:45 A.M. – 11:45 A.M. Session – “The International Customer Experience Management – A Gateway to improved loyalty, retention, and sales”
(Room West I, II, III)
12:00 P.M. – 1:30 P.M. Luncheon & Awards Presentation
(Biddle Room)
1:30 P.M. – 2:15 P.M. Keynote Presentation by Simon Burrell, Circulation Marketing Director, Newsweek Inc.
(Biddle Room)
2:15 P.M.– 3:30 P.M. Postal Liberalization Here and Abroad: What Does the Future Look Like for Direct Mail. The PostCom and Pitney-Bowes Perspectives (Room West l, ll, lll)
3:30 P.M. – 4:00 P.M. Break
4:00 P.M. – 5:00 P.M. 90% Response Rates: Latin American’s 200 Million Consumers (Room West l, ll, lll)
5:00 P.M. – 6:00 P.M. Networking Reception

*Program and schedule are subject to change

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