Sponsored by: With breaking results based on the COLLOQUY 2010 Retail Loyalty Index, this session will reveal who are the top retailers in customer loyalty in four retail segments from supermarkets to department stores. The recent recession has taken a great toll – not only on retail sales – but on which retailers are winning the hearts of consumers. Learn how loyalty marketing will enable retailers to regain their footing and forge a sustainable competitive advantage through long-term customer relationships through targeted recognition benefits and rewards. COLLOQUY will cross-reference this new research with their pre-recession study from early 2008 to illuminate how shopper behavior and key loyalty drivers have changed. Speakers:
How Our Webinars WorkIt's easy! - Simply log onto your computer and dial the toll-free number emailed to you from DMA prior to and on the day of the webinar. Enter your PIN code and you are connected. All you have to do is sit back and enjoy! It's interactive! - Ask questions by sending messages throughout the presentation. At the end of the webinar, participate in our Q&A session where you'll communicate with your speaker directly. It's convenient! - Call in from anywhere...your desk, your conference room, your home or cell phone to hear the presentation. Registration Rates
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For questions/inquiries, call DMA Customer Service at 212.790.1500 or e-mail customerservice@the-dma.org. Payment Policy and ConfirmationIn order to confirm your place in this event, we require payment in full. From time to time, we change a date or location of an event. If we need to change a date or location for any reason, you will be contacted. If you have not received confirmation of your attendance from DMA, please call 212.790.1500 to ensure your seat. Webinar Cancellation PolicyIf you cannot attend a webinar for which you are registered, please send a substitute. Substitutions are allowed at any time. If you must cancel your registration altogether, please refer to the Cancellation Refund Schedule below. Registrants who do not cancel and fail to attend the event, forfeit their full registration fee in its entirety. If DMA cancels the event for which you have registered, the registration fee paid will be held on account for a future event or fully refunded if you prefer. DMA is not responsible for any expenses incurred by you as a result of your registration, whether the event was attended, postponed, or canceled.
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