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Top Ten Reasons to Protect and Promote the U.S. Teleservices Industry
- Generated more that $660 billion in sales in 2001 - that's about 6 percent of GDP and more than the entire United States restaurant industry.
- In 2001, 185 million Americans made a purchase via outbound telephone calls.
- Provides flexible employment to more than 6 million people.
- Next year, the industry will need 254,000 new workers.
- Call centers are generally located in small and rural communities - the median population of a town with a call center is 23,000.
- For nonprofit organizations, telephone solicitation is the single most successful solicitation tool.
- In 1999, 42 percent (or $43 billion) of nonprofits' revenues came via telephone solicitation.
- Teleservices jobs create opportunities for women, minorities, working mothers, students, part-time workers and people with disabilities.
- Consumer teleservices professionals can earn more than $12 per hour, on average, with base pay and commissions. Business-to-business representatives can earn more.
- Fifty-one of the United States' 91 urban or rural enterprise zones have call center businesses.
- The United States teleservices industry has the oldest do-not-call list in the world.The DMA's Telephone Preference Service is a win-win for marketers and consumers.
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