WELCOME  

 The much-anticipated DMA Teleservices segment portal is HERE! These web pages feature relevant and timely information on events, as well as news, resources, useful links, white papers, and much more! This portal replaces our existing Council pages and is our continued commitment to serving and connecting our Teleservices council members in a more significant and substantive way! ADD IT TO YOUR FAVORITES and please email Florencio (Anchie) Vicencio at fvicencio@the-dma.org  with your thoughts and suggestions on content and features you would like to have access to!

 UPCOMING TELESERVICES SEGMENT EVENTS

DMA Teleservices Council Legislative Update

Tuesday,December 16, 2008

1:00 P.M.-2:00 P.M.(EST)

Teleconference

Create Your Web Analytics 2009 Action Plan

Wednesday, December 3, 2008 | 1:00 P.M – 2:00 P.M. ET | Online

Sponsored by the DMA Analytics Council and Coremetrics

Join Eric T. Peterson, author, consultant, and recognized industry thought-leader as he outlines a sure-fire strategy to dramatically improve your use of digital measurement tools and the return you're getting from an investment in web analytics one month at a time.

Mr. Peterson will focus on the people, process, and technology required to allow your business to aggressively compete online in this uncertain economy, outlining a plan that any business can reasonably execute.

Attend this webinar to learn:

• Best practices for setting-up a web analytics practice, including which data to collect and which to forget
• Key processes to ensure analysis is acted upon and how to evaluate if your analytics resources are sufficient for your needs
• How to use visitor segmentation to answer your business questions
• What additional data sources can supplement your analytics data for deeper customer analysis

REGISTRATION:  FREE

Online:

Register Now

 DO NOT CALL:  FTC Submits Report to Congress on Do Not Call Improvement Act of 200; DMA President & CEO John A. Greco, Jr. Praises FTC for Improving Registry's Accuracy

DMA PRAISES FTC FOR IMPROVING ACCURACY OF NATIONAL DO NOT CALL REGISTRY BY ADDRESSING LIST HYGIENE ISSUES

FTC’s Hiring of Contractor to Remove Disconnected, Reassigned and Abandoned Phone Numbers Will Greatly Enhance List for Benefit of Consumers and Businesses Alike, says DMA’s Greco

Washington, DC, November 10, 2008 — Direct Marketing Association (DMA) president and CEO John A. Greco, Jr. today praised the Federal Trade Commission (FTC) for improving the accuracy of the National Do Not Call Registry by hiring an outside contractor to remove disconnected, reassigned and abandoned phone numbers from the registry.  The action, which was encouraged and prompted by the DMA, was highlighted in the FTC’s report to Congress Regarding the Accuracy of the Do Not Call Registry pursuant to the Do-Not-Call Improvement Act of 2007 (DNCIA).

“Since the Do Not Call Registry was first implemented in 2003, DMA has been aware that thousands, if not millions, of phone numbers were on the registry erroneously,” said Greco.  “These numbers belonged to businesses, which are exempt from the Registry, individuals whose phone numbers had been reassigned due to relocation, or were fax numbers wrongly placed on the Registry.   We worked closely with Congress, particularly with Senators Inouye, Dorgan and Pryor and Representatives Dingell and Rush, on the DNCIA that called for this report and with the FTC to correct the errors in the Registry, and we are pleased to see these efforts come to fruition through the FTC’s action.”

To date, more than 157 million phone numbers are on the National Do Not Call Registry, which became law in February of 2008 through the Do Not Call Improvement Act of 2007.  Under the Act, the FTC had been removing telephone numbers that have been disconnected and reassigned to other customers.  With its new procedures, adopted at the urging and with the cooperation of the DMA, the FTC will remove 5% of landline phone numbers that are incorrectly included on the Do Not Call Registry.  In addition, the FTC expects to purge another approximately 0.5% of incorrectly listed phone numbers each month. 

“It is in the best interests of our members, consumers, the government and businesses to have a clean, accurate list,” added Greco. “We appreciate the FTC’s willingness to work with us on this important issue and we look forward to working with them to improve the accuracy of the list.”

WELCOME

The much-anticipated DMA Teleservices segment portal is HERE! These web pages feature relevant and timely information on events, as well as news, resources, useful links, white papers, and much more! This portal replaces our existing Council pages and is our continued commitment to serving and connecting our Teleservices council members in a more significant and substantive way! ADD IT TO YOUR FAVORITES and please email Florencio (Anchie) Vicencio at fvicencio@the-dma.org with your thoughts and suggestions on content and features you would like to have access to!

The goal of The DMA Teleservices Council is to represent and promote teleservices as a valuable part of the marketing mix by serving and educating "telemarketing influentials" and marketing practitioners. Also, their mission is to identify and develop the needs of individuals in a position to influence policies and practices in customer relations.

Teleservices Council Member Benefits

Membership Roster

To view the roster with access to online member profiles, you must sign on as a Teleservices Council member.

Council Events

Teleservices Council members meet regularly, networking and sharing their knowledge with one another. Events such as the Teleservices Legislative Update and the Annual Conference keep Council members up-to-date on the latest developments in the teleservices industry.

In addition, you can attend DMA events sponsored by the Teleservices Council at a special discounted rate for Council members. Virtual seminars and Audio Conferences are FREE for all Teleservices council members.

 UPCOMING TELESERVICES SEGMENT EVENTS

DMA Teleservices Council Legislative Update

Tuesday,December 16, 2008

1:00 P.M.-2:00 P.M.(EST)

Teleconference

Create Your Web Analytics 2009 Action Plan

Wednesday, December 3, 2008 | 1:00 P.M – 2:00 P.M. ET | Online

Sponsored by the DMA Analytics Council and Coremetrics

Join Eric T. Peterson, author, consultant, and recognized industry thought-leader as he outlines a sure-fire strategy to dramatically improve your use of digital measurement tools and the return you're getting from an investment in web analytics one month at a time.

Mr. Peterson will focus on the people, process, and technology required to allow your business to aggressively compete online in this uncertain economy, outlining a plan that any business can reasonably execute.

Attend this webinar to learn:

• Best practices for setting-up a web analytics practice, including which data to collect and which to forget
• Key processes to ensure analysis is acted upon and how to evaluate if your analytics resources are sufficient for your needs
• How to use visitor segmentation to answer your business questions
• What additional data sources can supplement your analytics data for deeper customer analysis

 REGISTRATION:  FREE

Online:

Register Now

News & Information

View archived articles from Teleservices Council E-Newsletters and other DMA news and announcements important to teleservices professionals. Access is exclusively for members of the Teleservices Council.

Excellent Call Center Experiences

 Council Awards

DMA Teleservices Council Honors Sam Kades, Jane Bulman
Teleservices Excellence Award
TeleProfessional of the Year Award

Joining The DMA Teleservices Council

Maximize your DMA membership and JOIN the Teleservices Council now. To learn more about Council activities, contact us at 212-768-7277 ext. 1431, or email  fvicencio@the-dma.org.

Please note: Membership in DMA Councils is exclusive to employees of DMA member companies.