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The goal of The DMA Contact Center Council is to represent and promote teleservices as a valuable part of the marketing mix by serving and educating "telemarketing influentials" and marketing practitioners. Also, their mission is to identify and develop the needs of individuals in a position to influence policies and practices in customer relations.
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To view the roster with access to online member profiles, you must sign on as a Contact Center Council member.
Joining The DMA Contact Center Council
Maximize your DMA membership and JOIN the Contact Center Council now. To learn more about Council activities, contact Neil O'Keefe at nokeefe@the-dma.org
Please note: Membership in DMA Councils is exclusive to employees of DMA member companies.
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U.S. Senator Susan Collins, Supports Motion to Dismiss the USPS Proposed Rate Increases
"In addition to not meeting the criteria set forth in the law, the exigent rate case is simply a bad business decision.” – Sen. Collins
DMA asks PRC to Dismiss the USPS Request to Increase Rates
The Postal Service seeks to raise prices by an average of 5.6 percent — more than ten times the current rate of inflation — claiming as “exigent” circumstances the recession of 2008-2009 and electronic diversion of First-class mail.
Wall Street Reform and Consumer Protection Act
Recording of DMA February 2010 Webinar Addressing Potential Expansion of FTC Powers
DMA Politically Direct - Summer 2009 edition
Decade of Data
10 years of Vertis Customer Focus on Media habits and buying behavior
Is There Light at the End of the Postal Tunnel?
How the new postal rate-making process affects catalogers, Part 1 of 2
Is There Light at the End of the Postal Tunnel?
Is There Light at the End of the Postal Tunnel? Plan for a CPI-based rate increase around 3 percent next spring, Part 2 of 2
Politically Direct e-newsletter
Politically Direct e-newsletter Published quarterly in both print and digital versions, this newsletter’s mission is simple: To keep DMA members informed and involved in the politics and policies that impact them today — and ahead of the curve on develop
Mail Moves America
The mailing community recognizes that consumers want choice in how they manage their mail, are more environmentally conscious and want to secure their personal information.
DO NOT MAIL
Despite the growth of electronic communications, the mail remains an important vehicle for commerce, advertising, and information exchange. Advertising mail is now under threat.
"In addition to not meeting the criteria set forth in the law, the exigent rate case is simply a bad business decision.” – Sen. Collins
DMA asks PRC to Dismiss the USPS Request to Increase Rates
The Postal Service seeks to raise prices by an average of 5.6 percent — more than ten times the current rate of inflation — claiming as “exigent” circumstances the recession of 2008-2009 and electronic diversion of First-class mail.
Wall Street Reform and Consumer Protection Act
Recording of DMA February 2010 Webinar Addressing Potential Expansion of FTC Powers
DMA Politically Direct - Summer 2009 edition
Decade of Data
10 years of Vertis Customer Focus on Media habits and buying behavior
Is There Light at the End of the Postal Tunnel?
How the new postal rate-making process affects catalogers, Part 1 of 2
Is There Light at the End of the Postal Tunnel?
Is There Light at the End of the Postal Tunnel? Plan for a CPI-based rate increase around 3 percent next spring, Part 2 of 2
Politically Direct e-newsletter
Politically Direct e-newsletter Published quarterly in both print and digital versions, this newsletter’s mission is simple: To keep DMA members informed and involved in the politics and policies that impact them today — and ahead of the curve on develop
Mail Moves America
The mailing community recognizes that consumers want choice in how they manage their mail, are more environmentally conscious and want to secure their personal information.
DO NOT MAIL
Despite the growth of electronic communications, the mail remains an important vehicle for commerce, advertising, and information exchange. Advertising mail is now under threat.
Recording: DMA | Colloquy Webinar: May 2010
What Price Loyalty? - The 2010 COLLOQUY Retail Loyalty Index
Contact Center Excellence Award
Please submit all nominations to nokeefe@the-dma.org
Recording of August 19 Regulatory & Legislative Update for Online Behavioral Advertising
DMA and the Government Affairs team conduct a webinar on Behavioral Advertising and other timely issues.
August 19, 2009 PDF - Regulatory and Legislative Update for Online Behavioral Advertising
PDF copy of presentation given by DMA and the Government Affairs team on Behavioral Advertising and other timely issues
What Price Loyalty? - The 2010 COLLOQUY Retail Loyalty Index
Contact Center Excellence Award
Please submit all nominations to nokeefe@the-dma.org
Recording of August 19 Regulatory & Legislative Update for Online Behavioral Advertising
DMA and the Government Affairs team conduct a webinar on Behavioral Advertising and other timely issues.
August 19, 2009 PDF - Regulatory and Legislative Update for Online Behavioral Advertising
PDF copy of presentation given by DMA and the Government Affairs team on Behavioral Advertising and other timely issues
DMA's April 2011 Comments to FCC regarding Truth in Caller ID Act
The DMA appreciates this opportunity to respond to the FCC's notice of Proposed Rulemaking (NPRM) implementing the Truth in Caller ID Act of 2009. over 2,400 companies that either market directly with consumers via all channels of communication or suppo
FCC seeks comments on Truth in Caller ID Act
FCC Notice of Proposed Rulemaking(NPRM). FCC seeks comment on proposed rules to implement the Truth in Caller ID Act of 2009 (Truth in Caller ID Act), signed into law Dec 22, 2010
DMA & Coalition of Mailers to Fight Postal Rate Increase
Mailing groups across a wide spectrum of the industry are forming a coalition to fight the Postal Service's first-ever exigent price increase, Jerry Cerasale, the Direct Marketing Association's senior VP for government affairs, confirmed.
Recording of May 20, 2010 DMA Regulatory & Legislative Update: Colorado Tax Reporting Law, USPS Exigent Rate Case...
DMA Councils and the Government Affairs team conduct a webinar on the Colorado Tax Reporting Law, USPS Exigent Rate Case, and other timely issues.
FTC ANNOUNCES NEW FEES FOR TELEMARKETERS ACCESSING THE DO NOT CALL REGISTRY
The FTC has announced new fees starting on Oct. 1, 2009, for telemarketers accessing phone numbers on the National Do Not Call Registry. All telemarketers making calls to consumers in the US are required to download the numbers on the Do Not Call list to
Rules of the Road for Telephone Marketers: New Legislation & Compliance Advice for Traditional & Mobile Telemarketers
Rules of the Road for Telephone Marketers: New Legislation & Compliance Advice for Traditional & Mobile Telemarketers Thursday, July 30, 3:00 – 4:30 PM ET Description & Key Learning Points: Changes to the FTC’s TSR, Answers to Top Mobile Marke
DMA Corporate Responsibility Center
Self-regulatory and compliance tools, policy generators, various online and off-line guidelines and resources for businesses.
DMA PRAISES FTC FOR IMPROVING ACCURACY OF NATIONAL DO NOT CALL REGISTRY BY ADDRESSING LIST HYGIENE ISSUES
DO NOT CALL: FTC Submits Report to Congress on Do Not Call Improvement Act of 200; DMA President & CEO John A. Greco, Jr. Praises FTC for Improving Registry's Accuracy
The DMA appreciates this opportunity to respond to the FCC's notice of Proposed Rulemaking (NPRM) implementing the Truth in Caller ID Act of 2009. over 2,400 companies that either market directly with consumers via all channels of communication or suppo
FCC seeks comments on Truth in Caller ID Act
FCC Notice of Proposed Rulemaking(NPRM). FCC seeks comment on proposed rules to implement the Truth in Caller ID Act of 2009 (Truth in Caller ID Act), signed into law Dec 22, 2010
DMA & Coalition of Mailers to Fight Postal Rate Increase
Mailing groups across a wide spectrum of the industry are forming a coalition to fight the Postal Service's first-ever exigent price increase, Jerry Cerasale, the Direct Marketing Association's senior VP for government affairs, confirmed.
Recording of May 20, 2010 DMA Regulatory & Legislative Update: Colorado Tax Reporting Law, USPS Exigent Rate Case...
DMA Councils and the Government Affairs team conduct a webinar on the Colorado Tax Reporting Law, USPS Exigent Rate Case, and other timely issues.
FTC ANNOUNCES NEW FEES FOR TELEMARKETERS ACCESSING THE DO NOT CALL REGISTRY
The FTC has announced new fees starting on Oct. 1, 2009, for telemarketers accessing phone numbers on the National Do Not Call Registry. All telemarketers making calls to consumers in the US are required to download the numbers on the Do Not Call list to
Rules of the Road for Telephone Marketers: New Legislation & Compliance Advice for Traditional & Mobile Telemarketers
Rules of the Road for Telephone Marketers: New Legislation & Compliance Advice for Traditional & Mobile Telemarketers Thursday, July 30, 3:00 – 4:30 PM ET Description & Key Learning Points: Changes to the FTC’s TSR, Answers to Top Mobile Marke
DMA Corporate Responsibility Center
Self-regulatory and compliance tools, policy generators, various online and off-line guidelines and resources for businesses.
DMA PRAISES FTC FOR IMPROVING ACCURACY OF NATIONAL DO NOT CALL REGISTRY BY ADDRESSING LIST HYGIENE ISSUES
DO NOT CALL: FTC Submits Report to Congress on Do Not Call Improvement Act of 200; DMA President & CEO John A. Greco, Jr. Praises FTC for Improving Registry's Accuracy
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