The DMA's Telemarketing Resource Center offers valuable information about the teleservices industry that can help you respond appropriately to media and consumer questions.
DMA's Comments to the FCC regarding the National Do-Not-Call List
The DMA has submitted comments to the Federal Communications Commission regarding the possible revisions to its current telemarketing rules, as well as the possibility of establishing a national Do-Not-Call list.
Notice Of Proposed Rulemaking and Memorandum Opinion and Order
Comment on whether the Commission's rules need to be revised in order to more effectively carry out Congress's directives in the TCPA.
The DMA Testifies At Today s Senate Subcommittee Hearing
Hearing Focused on Reauthorization Of The FTC to Amend The Telemarketing Sales Rule.
Teleservices Fact Sheet
Answers questions like: How do consumers join The DMA's Telephone Preference Service (TPS)? How much of the GDP is attributed to sales through teleservices? How many people in the United States does telemarketing employ?
The Direct Marketing Association Responds to the Federal Trade Commission's Proposed Changes to the Telemarketing Sales Rule April 19, 2002
Summary: Any regulation to stop reputable telemarketing practices must be balanced with the significant benefits to the economy and the consumer that the teleservices industry delivers.
Top Ten Reasons to Protect and Promote the U.S. Teleservices Industry
The DMA provides ten reasons the United States can't afford to over-regulate teleservices.
Proposed FTC Changes Hurt Economy, Competition, Entry-Level And Minority Jobs
An analysis of the potential economic impact of the FTC's proposal.
Teleservices in the United States Map
A geographic breakdown of the total teleservices sales revenue and the total teleservices employment by state.
Comments Submitted by The Direct Marketing Association and the U.S. Chamber of Commerce
Letter from Trade Associations
A letter from Associations whose members will be directly impacted by the Federal Trade Commission's proposed changes to the Telemarketing Sales Rule.
Tax Credits Good for The Teleservices Industry (members only)
Based upon recent research conducted by the Direct Marketing Association (DMA), teleservices agencies and firms operating call centers are likely recipients of employer-friendly federal income tax credit programs, now available.
The Viability of Using Ring Back Signals As Part of Stronger Predictive Dialer Standards (members only)
The Federal Trade Commission's (FTC) proposed amendments to the Telemarketing Sales Rules (TSR) goes beyond just a simple amendment of the TSR. Under the most optimistic outcomes, the FTC will move to set limits on predictive dialing that will codify an upper limit on the number of dead air abandoned nuisance calls. A possible response to the proposed amendments is the use of ring back signals to help eliminate excessive dead air abandoned calls or nuisance calls.
FTC Rules that Govern Telemarketing
If you telemarket across state lines you're subject to the FTC's Telemarketing Sales Rules. Find out if you're in compliance.
Ringing in Sales
How can you leverage your investment? How can you put the competitive advantage back into your call center? How can you add value to your 800 number? The solution is to get passionate about sales and service.
State Telephone Compliance Guide: State Do-Not-Call Lists
List of States with Do Not Call Lists.
Telephone Consumer Protection Act (TCPA)
From a telephone marketer's viewpoint, the most significant part of the TCPA regulations concern commercial solicitation calls made to residences. Find out more about this act passed in 1991.
30 Day Rule (Mail or Telephone Order Merchandise Rule)
Did you know if your advertisement does not state the time-frame within which an order will be delivered, the rule requires that you ship within thirty days of receiving the order? The rule now applies to telephone, fax, and sales on the internet.
FTC Workshop on the TSR Wrap Up
The FTC hosted the workshop (hearings) on their proposed rule changes in the Telesales Rules. Topics covered are listed here.
The Faces and Places of Outbound Teleservices in the United States (members only)
A look at the people and places that would be economically harmed by a decline in telemarketing resulting from over-regulation of the industry.
Predictive Dialer rules -- California Effective July 1, 2002