This virtual seminar is now closed for registration.

This Distance Learning presentation will explore the challenges our donors and customers have in engaging with our organizations. We will explore these challenges and successes from the Donor/Customer’s perspective. Participants will hear from industry leaders and learn how converting everyone in your organization to a CEO (Customer Experience Owner) is one key to donor/customer engagement.

Intended Audience: Junior, Mid and Senior levels.  Anyone who is responsible for growing the organization; anyone who has contact directly or indirectly with donors/members.

Learning Outcomes — At the conclusion of this session, participants will know:

• What Donors / Customers are asking for
• What organizations have done to ensure Donor/Customer engagement is simple and effective
• How CEO’s (Customer Experience Owners) become Donor/Customer advocates throughout your organization